What's in the Box?
Freight and supply chain isn’t considered sexy by most. But, Sam has a different view. There isn’t anything quite as satisfying than a well-oiled supply chain coming together. There is, however, a lot of fluff that surrounds the industry. This podcast looks to break through that fluff. Bringing interesting topics and trends to light with a fresh perspective. Welcome to the what’s in the box? with Sam Greenhalgh
What's in the Box?
Episode #17 - Demystifying cost to serve with Rob O'Byrne
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Sam Greenhalgh
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Season 1
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Episode 17
In this episode, we're talking about the cost to serve and the importance of understanding the different types of customers. We discuss moving from a static cost to serve model to a more dynamic approach, including what-if scenario planning.
The episode is packed with great examples, and we explore taking the cost to serve to the next level, including understanding the environmental impact of different service models.
I am pleased to join Rob O’Byrne, the founder of the Logistics Bureau, host of the youtube channel "Supply chain secrets", and a leader in the supply chain space.
We dive deeper into:
- Understanding cost to serve and your different types of customers
- How cost to serve model links to the business strategy
- Understanding customer behaviours and expectations
- Creating more dynamic models to deal with macro-level changes